Cannot print in color from PC - Color was changed due to a conflict with another print setting

[habari151]

Today I received and installed my printer. When I print from my PC (using various programs and directly from the Web), all pages are only in grayscale/monochrome. This is also true when printing a printer test print from my PC. I can print in color when printing directly from the printer screen (web services code and test pages). I never successfully printed a document from my PC in color since the printer was installed. I did insall a Windows 10 update today but this was loaded after I was troubleshooting the color printing problem. 

When I try to manually change the print setting to Color in the Photos program in Windows, it changes it back to Monochrome and says, "Color was changed due to a conflict with another print setting." There is no option available for color settings when I try to change the grayscale/color settings in the printer Properties or Advanced Settings from Windows settings or from my word processor (LibreOffice). When printing from the Web, Color is selected but the pages are still printed in monochrome/grayscale.

To try to fix this, I uninstalled the printer and drivers and reinstalled them through the HP site. I  searched everywhere in the computer for an option to change the printing to color and cannot fix it (Printer Preferences and Properties do not have an option for color/grayscale/monochrome even in the 'Advanced' tabs.) I downloaded HP Print and Scan Doctor and the test prints are also in monochrome/grayscale.

The driver is 20.79.1.6004

FW version: SUP5FN1838BR

Product # F5R96C

Please help! Thank you!

[Raj1788]

@habari151

Welcome to the HP Support Community

Is the copy working in color?

If the copy is working fine, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-deskjet-ink-advantage-3830-all-in-one-... to download and install the Full Feature Software and Drivers.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[JimBrule]

I have been through all the steps suggested, and I still get the same error. I get the error from multiple applications: Microsoft office apps, Google Chrome, Windows Photos.

Help!

[Kumar0307]

@JimBrule, Welcome to the HP Support Community!

Did you check if you are able to make a standalone Color photocopy on the printer?

If the printer is able to make a copy in color, it means the hardware part of the printer is working fine.

If installing HP drivers did not help, try installing Windows built-in drivers.

Refer to this document to know how.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JimBrule]

The problem is resolved. However, it took more steps than originally described - specifically step 3 below. The steps are:

1. Remove device in control panel

2. Remove driver via printui.exe /s

3. Remove all remnants of HP printer programs

4. Shut down printer and PC

5. Download new software and drivers

6. Install new software and drivers

Now it works. Step 3 is critical - I tried the routine recommended by HP (which ignored that step) many times, and it never worked.

[Kumar0307]

@JimBrule

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

[TOBsBF]

What did you do to remove all remnants of HP printer programs?  I have this same problem (can't print in color) and just uninstalling and reinstalling the printer doesn't do diddly-squat for me.

[JimBrule]

Root uninstall and reinstallation of printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

It's the last step. I looked for any other "HP" folder at that point and deleted it as well.

Good luck!

Jim

[TOBsBF]

I had great hope that your suggestions would work...but alas! they did not.  I think now that it's something with my computer (which is new - a Dell) and not the printer itself.  I'll do some more research.  Thanks so much for trying to help!

[Kumar0307]

@TOBsBF, Welcome to the HP Support Community!

If you have already tried the clean reinstallation process and it did not help, try installing the Windows built-in driver

Refer to this document to know how.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!