Cannot print in color from PC - Color was changed due to a conflict with another print setting

[TOBsBF]

I tried your above suggestion, with no success.  After going to control panel, devices and printers, add a device, I clicked on my printer (which showed up).  Then I got the below message.  I tried a fix I found on the HP support page (unplugging printer, waiting 60 seconds, plugging back in), but still got the same message.  Thanks for your help...even if it didn't help.  🙂  I will keep trying to figure out how to fix my problem, and maybe someday I can get the color option back on my printer when printing.  And I don't think I mentioned it, but I can print a file in color from my old computer, just not from my new computer.  (But when I print a test page with my new computer I do get color.)

Here's the error message:

[Kumar0307]

@TOBsBF

That's Unfortunate. This seems like a conflict between the Win 10 Operating system and the printer driver.

Update Windows

Select the Start button, and then go to Settings > Update & Security > Windows Update, and select Check for updates.

Run HP Print and Scan Doctor

Click here to download the file. Once downloaded, make sure to run the file and click on 'Fix printing'

If this did not help, create a new user account on your PC and try installing the printer driver from here

To know how to create a new user account, refer to this document.

Keep me posted.

[TOBsBF]

I was going to follow your suggestions above, but before running the Print & Scan Doctor I needed to reinstall my printer.  So this time I thought...I'll install it from the disk instead of from the HP web site, as I've done i the past (since when I first try to install from the disk it suggests doing it from the web site).  And guess what happened?!  I can print in color again!  Don't know what the problem was installing from the web site, but at least everything is fixed now.  Thanks for all your help and suggestions...

[Kumar0307]

@TOBsBF

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

[VicLovan]

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Summary from previous comments:

hp printer monochrome removal and reinstall

Remove the USB cable if connected

• 1. In Windows, search for and open Programs and features 

• 2. Select your HP Printer 

• 3. Select Uninstall 

• 4. In Windows, search for and open Devices and printers 

• 5. In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

• 6. Open up the run command with the "Windows key + R" key combo. 

• 7. Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

• 8. Click on the "Drivers" tab 

• 9. Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

• 10. Select Ok

• 11. Select Apply and Ok on the Print Server Properties windows

• 12. Close Devices and Printers 

The problem is resolved. However, it took more steps than originally described - specifically step 3 below. The steps are:

• 1. Remove device in control panel

• 2. Remove driver via printui.exe /s

• 3. Remove all remnants of HP printer programs

• 4. Shut down printer and PC

• 5. Download new software and drivers

• 6. Install new software and drivers

Now it works. Step 3 is critical - I tried the routine recommended by HP (which ignored that step) many times, and it never worked.

Root uninstall and reinstallation of printer drivers: 

• 1. Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.

• 2. Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

• 3. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.

• 4. Under print server properties, go to drivers - remove any entry there as well.

• 5. Again, go to the run window, type – “c:/programdata” – Go to the Hewlett Packard folder, remove any printer related folders & files.

It's the last step. I looked for any other "HP" folder at that point and deleted it as well.

End of the summary

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Quoting the original post too(good screenshots!).

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@habari151 wrote:

Today I received and installed my printer. When I print from my PC (using various programs and directly from the Web), all pages are only in grayscale/monochrome. This is also true when printing a printer test print from my PC. I can print in color when printing directly from the printer screen (web services code and test pages). I never successfully printed a document from my PC in color since the printer was installed. I did insall a Windows 10 update today but this was loaded after I was troubleshooting the color printing problem. 

When I try to manually change the print setting to Color in the Photos program in Windows, it changes it back to Monochrome and says, "Color was changed due to a conflict with another print setting." There is no option available for color settings when I try to change the grayscale/color settings in the printer Properties or Advanced Settings from Windows settings or from my word processor (LibreOffice). When printing from the Web, Color is selected but the pages are still printed in monochrome/grayscale.

To try to fix this, I uninstalled the printer and drivers and reinstalled them through the HP site. I  searched everywhere in the computer for an option to change the printing to color and cannot fix it (Printer Preferences and Properties do not have an option for color/grayscale/monochrome even in the 'Advanced' tabs.) I downloaded HP Print and Scan Doctor and the test prints are also in monochrome/grayscale.

The driver is 20.79.1.6004

FW version: SUP5FN1838BR

Product # F5R96C

Please help! Thank you!

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