Cannot print in colour when connected wirelessly

[DGGprinter]

Since a recent W10 update for laptop (Dell XPS 9350) I cannot print in colour when connected wirelessly - it is fine when I connect the printer using USB. I have tried uninstalling the software and reinstalling but this has not helped. When printing photo's and PDF's I use HP SMART which is fine - but cannot print Word & Excel etc.

I believe it may be something to do with the driver installation and outdated registry entries.

Please see screenshots attached - the option to choose black & white or colour  is missing when connected wirelessly (first photo) but is available when a USB cable is attached.

Thanks in advance 

[ShlomiL]

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Please let me know the results,

Shlomi

[DGGprinter · Accepted solution]

Didn't work I'm afraid - I have tried this method several times before - any other suggestions?

[DGGprinter]

Hi again, just tried again and voila! it worked - thank you - must be the latest version of the Print & Scan software!