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- HP Community
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- Re: Cannot print to 8139e after 25H2 update

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11-10-2025 05:50 PM
I believe that the inabilty to print started after my 11/08/25 update of Win11 25H2. I have deleted all HP apps from my Dell PC and removed the 8139e from the Printers & Scanners list.
After reinstalling the HP Smart software and adding the 8139e back, it sometimes indicates a status of "Idle".
When I attempt to print a document, the 8139e is not listed in the drop down list of availbale options. When I go back to the Printers & Scanners list, the status is "Driver is unavailable'. I have tried the above process at least four time, thinking that I might have missed a step, which is certinely still a possibility. Any suggestions would be greatly appreciated.
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11-11-2025 06:50 AM
The issue appears to be resolved. Another 25H2 update was downloaded yesterday. When a worked through another reload of the HP app, I encountered a prompted to download a universal driver app that I did not see on my previous reinstalls.
11-11-2025 05:53 AM
Some additional information that I forgot to include. The printer is connected with WiFi. Also, I can print to it from both my iPad and iPhone. While I thought that the issue was with Windows, that seems to make it a certainty.
11-11-2025 06:50 AM
The issue appears to be resolved. Another 25H2 update was downloaded yesterday. When a worked through another reload of the HP app, I encountered a prompted to download a universal driver app that I did not see on my previous reinstalls.