Cannot print to Tray 1 from Microsoft Word

[JackMcfarland]

I am trying to print an 8.5 x 11 document from MicroSoft Word 2000.

I have 8.5 x 11 paper in Tray 1.

I have 11 x 17 paper in tray 2.

It does not matter which option I choose: Main, Tray 2, or Auto Select it will ALWAYS print to 11 x 17 paper from Tray 2.

If i print from Note Pad, it WILL print to tray 1 on the 8.5 x 11 paper. 

[Rainbow23]

Hi @JackMcfarland,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP OfficeJet Pro 7740 Wide Format All-in-One Printer wherein it does not print Word document from Tray 1.

This issue could occur if the drivers are not installed properly.

Let's go through a few steps to uninstall and reinstall the drivers:

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing one of the following:
   • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
   • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
   • From the Start menu or the Start screen:
   • Open Devices and Printers.
   • Select any printer and then click "Print server properties" at the top of the window.
   • Click on the Drivers tab.
2. Select the printer driver you wish to uninstall.
3. Click the Remove button.
4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

You have a good day ahead.

[JackMcfarland · Accepted solution]

Reinstalling everything did not work. So I upgraded to Word 2016 and that took care of it!

[Rainbow23]

Hi @JackMcfarland,

I understand that the issue resolved after upgrading to Word 2016.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.