Cannot register printers serial number

[Boompa1536]

Trying to add my printer to my list of products for warranty and support. Does not except the serial number. Copied directly from the printer printed info as well as what is on the boxes label.

[Max3Aj · Accepted solution]

Hi @Boompa1536, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP printer's serial number is not being accepted when adding it to your list of products for warranty and support, try the following steps:

Double-Check the Serial Number

• Make sure you are entering the serial number correctly. Common mistakes include:
  • Mixing up "0" (zero) and "O" (letter O)
  • Confusing "1" (one) and "I" (letter I)
  • Including extra spaces or characters

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Boompa1536]

The solution does not apply. Was not a typo. The Serial number entered is what was printed by the printer and corresponds with the serial number on the box. I didn’t accept the solution.

[Max3Aj]

Hi @Boompa1536, Thank you for your response. 
Please follow this link to register the product - HP® | Official Site 

If that does not work please follow this link to raise a dispute - https://support.hp.com/hk-en/document/ish_2534210-1364541-16 

Also please refer to the below link to check the warranty status. 
https://support.hp.com/in-en/check-warranty 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj 
HP Support