Cannot reset, 8710 ... phantom stuck paper

[waynehazle]

I printed something from from my printer this morning.  The first page worked fine but since then it has been showing a message below.  I have quadruple checked, there is ABSOLUTELY NO PAPER stuck anywhere in this printer.  I am unable to reset it because I cannot get of this screen.  I have turned it on and off unplugged it and still the screen comes up and I am stuck.  What can I do?

[Max3Aj]

@waynehazle, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

Based on the error message:

"Document Feeder Jam – The original is jammed in the document feeder..."

This is a false jam error commonly seen on the HP OfficeJet Pro 8710 when the printer mistakenly detects a jam in the Automatic Document Feeder (ADF) even though there's no paper stuck.

Here’s how to resolve it:

Power Reset the Printer

• Turn off the printer.
• Unplug the power cord from both the printer and the wall outlet.
• Wait 60 seconds.
• Plug it back in directly to a wall outlet (avoid surge protectors).
• Turn the printer back on.

Clean the ADF and Sensors

Even if no paper is visible, dust or tiny fragments can trigger false jam errors.

• Open the ADF cover (top lid where you feed documents).
• Look for any small bits of paper, dust, or foreign objects.
• Use a lint-free cloth slightly dampened with distilled water to gently clean:
  • ADF rollers
  • ADF separator pad
  • ADF paper path
  • ADF sensors (usually small black squares or lenses)

Reset the ADF Mechanism

• Open and close the ADF cover firmly.
• Try feeding a single sheet of paper through the ADF to test.

Try a Firmware Update

Sometimes firmware bugs cause persistent jam errors.

• Go to Official HP® Support
• Download and install the latest firmware. 

Use the Control Panel to Clear the Error

• If the OK button is visible, press it.
• If the screen is frozen, try accessing the Home button or Settings after the power reset.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

[waynehazle]

Ok need to finally get to giving this a try

[Max3Aj]

@waynehazle, Thank you for your response. 

Please do keep me posted. 

Regards, 
Max3Aj

[waynehazle]

So I brought the printer to my office and thoroughly cleaned it as best I could.  Still did not work.  Then I tried to install the firmware.... but because it is not on the network her at the office and I can't get to the menu to put it on the networkl I could not update the firmware 😞 

I will go home with it, where I should see it on the network and then try to install the firmware

[Max3Aj]

@waynehazle, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support