Cannot scan using LaserJet Pro M1217nfw on macOS High Sierra 10.13

[djangosChef]

The latest driver for the LaserJet Pro M1217nfw MFP all-in-one in macOS 10.13 does not appear to support scanning, at least not via network.  Have tested on two different MacBook Air computers running 10.13.

The drivers in previous versions of macOS do support scanning, as tested on a MacBook Pro not yet upgraded to High Sierra.

Is there a work-around or fix for this? Is there anyway to determine if there is a schedule for updating the driver for 10.13?

[Barachiel]

@djangosChef

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the computer crashes randomly. I will be delighted to assist you here.  

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

In this case, I would request you to try HP easyscan by following this link. 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂  

Hope this helps. Let me know how it goes. 😉

[djangosChef]

Easy scan does not work either, since the driver (the current one for 10.13) does not support scanning. 

[MKazi]

@djangosChef

Thanks for your reply.

As @Barachiel is out of the office today, I'm replying to you. 

Let me know if the printing works. If yes then it indicates that the connectivity between the printer and the Mac is fine.

During my research, I found that the printer drivers are available in the Mac OS updates and we can install it by following the below steps:
NOTE: Ensure that you update the Mac OS and then carry out the following steps.

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

      NOTE: If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

   Figure : Example of the printer selection list

   

5. Click Print Using or Use.

6. Select and add the printer ass AirPrint.

   Figure : Menu showing AirPrint selected

   

   Your new printer queue displays in the Printers list in an Idle status .

   Figure : Example of a newly added printer in the Printers & Scanners list

   

Once the printer is added as Airprint, you may start scans from the Print & Scan or Printers and Scanners window or from Image Capture when using AirPrint.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2. Click Scan, and then click Open Scanner. If the Scan button is not available, open Image Capture from the list of Applications, which also supports scanning.

   Figure : Click Scan in the Printers & Scanners window

   

3. In the Scanner window, click Show Details.

4. After the overview scan completes, change any settings, and then click Scan.

   Figure : Scanner window with Show Details setting on

   

I sincerely hope this fixes the issue. Keep me posted for further assistance.

All the best! 🙂