Cannot setup HP Envy Photo 7855 without setup cartridges

[user8003]

I bought a new HP Envy Photo 7855,  received an error message that says "use setup cartridges that came with your printer."  I have new cartridges,  but not setup cartridges.

Please send me a workaround for HP Envy 7855

[Jay_G24 · Accepted solution]

Hi @user8003,

I'd like to help!

I understand you are receiving a "use setup cartridges" error.

We would have to perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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