Cannot setup wireless Printer

[MichaelUSMC]

I had the printer set up before. But, it stopped working on my laptop.

It's till working from my desktop and wife's laptop.

I did troubleshooting.

I did an uninstall of the printer and a complete reinstall.

I did youtube videos.

All I got working was the Scanner.

HP will not let me talk to Tech Support.

[sandytechy20]

@MichaelUSMC

Welcome to the HP support community.

Did you uninstall the printer driver from the root level before installing the driver?

If not, follow the below steps:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[MichaelUSMC]

Response to HP Support uninstalling and Removing old setup.

Result: Unsatisfactory

WIN 10
In Windows, search for and open Programs and Features.
+++There are no Programs and Features, just settings, devices, printers. Or, there is Apps & features. I Uninstalled HP7100 apps.
---Getting an error on uninstalling one of the apps:
Call to driver package uninstall returned error 5 for package.

Started uninstalling a device driver. Says another program in running and the mouse pointer is a spinning circle.Been going on 3 minutes +.
---I had to cancel HP ENVY Photo 7100 series Basic Device Software uninstall.

I tried to uninstall the 7100 help app and got the error that another program in being instialled.

Select Uninstall
+++There is no Uninstall, just a Remove Device Button
I removed the device.

I also have an HP Envy laptop, so I have many HP apps on the computer.
Have to be careful that I only affect ENVY 7100.

I had to End Task on the uninstall.

Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver.
+++ There is no HP Printer Driver.
---Only HP Delivery, HP Officejet 3830, and HP PCL3 A-size Printer Class Driver and 6 Microsoft drivers.

Select Apply and OK on the Print Server Properties windows.
+++There is no Apply and OK Just Apply.

I went in and got HP Smart and it told me I already had it. So I tried their steps and that didn't work either.

SUMMARY: UNSOLVED

I really could use someone to talk to so I can tell them what I see in each step.

[sandytechy20]

@MichaelUSMC

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[MichaelUSMC]

Ok. I finally got the steps from HP in this thread to work

The only difference was that before I tried to root uninstall my driver(s), I turned my Printer Off.

The errors that I had gotten in the middle of uninstalling the driver(s) was the program is running on another device (paraphrased).

While I did get a message, it seemed to uninstall longer and  then I was able to go through some of the advice steps in a few replies and finally my laptop operated my printer. There were still screens that I was supposed to do something, but that something was not on the screen.

I hope this helps someone else.

[MichaelUSMC]

• In Windows, search for and open Programs and Features.
  • Only found Apps and Features
• Select your HP printer.
  • On Apps and Features it was only the 7100 software and I uninstalled it.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
  • I found that and Removed the printer.
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • They only had one with the 7100 printer name, but I tried to uninstall it.
• Select OK.
• Remove all instances of the same.
  • They didn't have all instances. They had a named package. I accepted that, but got an error that the driver was in use. Then I just asked for the single printer driver and got the same error.
• Select Apply and OK on the Print Server Properties windows.
  • There was no Apply.
• Close Devices and Printers. 
• Restart the PC again. I restarted ok.
• Then with the Smart program I tried to get through it a couple of times. The 2nd time went all the way through.
• Then, I could print plain paper ok, BUT not photo paper. Yes, I did select the photo tray. I watched as it activated the photo tray, moved it back and forth a few times and stopped, with tray empty. I re-positioned the tray 3 times, and hit OK 3 times and the last time worked.

This printer has been UNreliable for photo since I got it. This is both on my and my wife's laptop

I never fully got through all your steps.