Cannot use printer without subscription

[Nihtgenga]

I am unable to use my HP envy without a subscription.i  did the trial and don't care to use it, therefore, never updated my payment options. Because if this, my account was suspended. Printer regularly disconnected from Wi-Fi. I had to do a full reset on the printer and reinstall. I can't print from pc or phone anymore. Yet, since the printer is already registered to my account, I cannot reconnect it again. I tried to use a different email, not allowed. I've gone circle after circle with various agents to try to have this fixed. Nothing. I HAVE to use the same email I registered the printer to. And my account is still suspended. Never will I ever purchase a other HP product for myself or anyone else. This is madness. I don't need to print enough for a subscription. It's not right. Maybe I'm the idiot for missing the part where this is mandatory when owning HP products. And the agents are terrible. You have to respond within a certain time limit,but they'll completely drop out of communication and you have to go through the whole rigamarole again and again, getting absolutely nowhere. A valuable lesson learned.

[Dragon-Fur]

@Nihtgenga 

Welcome to the HP Community --

You do not need a subscription to use your printer.

Having signed up for the trial meant that once the trial concluded -- and if you did not cancel -- the trial would automatically shift to your paid plan.

Cancelling by way to simply not paying for the service does eventually result in the contract being terminated by HP.

Review >>>  How Instant Ink works

and

Examples of the Terms of Service Contract for various regions

NOTE: Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

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-- Reminder to those reading ---

HP Instant Ink is an optional Print-by-Page subscription service for which you are charged a monthly fee for a set number of printed pages.  (Each side of the paper is counted as a separate Page.)

While there is no additional charge for the ink, the service is not free and does charge each month.

IMPORTANT -- Ink is supplied only with an active subscription -

After the service is terminated by you or HP, all subscription ink cartridges stop working and must (should) be returned to HP.  This includes all installed ink cartridges made part of the Instant Ink service and any subscription cartridges sent to you.

Selecting the right number of pages for your plan is important.

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Too Late?

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What to do

If you wish to cancel and you cannot complete the cancellation on your own,

AND / OR

If you have questions, concerns, or need to talk to someone,

Please contact Instant Ink Support in your region when the support office is open.

Reminder --

It is strongly suggested that you read the "how to cancel" details.

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How to Cancel and Instant Ink Support Contact details

Want to skip the "how-to" information?

Scroll down to "Your faster option"

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Instant Ink - Cancellation

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

  Why am I unable to print with HP Instant Ink cartridges?

 Enrolled and Not Enrolled – Ink cartridges

 How do I fix cartridge errors associated with printer enrollment?

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

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What to do?

Contact Instant Ink Support --

Ask about current promotions and / or any issues you have now.

Reminder:  Wait times can be long.

OR

Wait in the Community for an agent to find and respond to your question(s).

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Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Review >>>  How Instant Ink works

 -- No Joy? 

Review >>  HP Instant Ink Support Website 

Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  --

Click the Flag to change to your region

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

Comments, questions, objections, or need information not found online?

Your faster option

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

• Where available as an option, the phone number will display when the office is open for business.
• Check to see when to call.
• Wait times can be long.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"