Cant ad printer 8025e to smart app on iphone

[Johnb-69]

in m having trouble adding my printer  to the hp smart app  in my iPhone , it keeps saying printer needs setting up but it’s all set up and connected to my internet network as is my phone , Iv updated  the printer firmware and I’m now lost , any help would be appreciated

thanks John 

[Kuroi_Kenshi]

Hi @Johnb-69,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Network Connection

1. Ensure Same Network: Confirm that both your iPhone and the printer are connected to the same Wi-Fi network.
2. Restart Network Devices: Try restarting your router by unplugging it for about 10 seconds and then plugging it back in.

Printer and Phone Restart

1. Restart Devices: Power off both your printer and iPhone, then turn them back on.
2. Reaffirm Network Connection: Make sure the printer is connected to the Wi-Fi after restarting.

Reset Network Settings

1. Printer Network Reset: On the printer's control panel, go to Network Setup, then select Restore Network Settings to reset the printer's network connection. Reconnect it to your Wi-Fi network afterward.

Update HP Smart App

1. Check for App Updates: Make sure the HP Smart App on your iPhone is up-to-date by checking the App Store for any updates.

Add Printer Manually

1. Re-add Printer: Open the HP Smart App, tap the plus sign to add a new printer, and follow the on-screen instructions.

Reset HP Smart App

1. Reset App Login: Sometimes, logging out and back into the HP Smart App can resolve connectivity issues.
2. Reinstall App: If resetting doesn't work, consider uninstalling the HP Smart App and reinstalling it from the App Store.

Use HP Print and Scan Doctor

1. HP Print and Scan Doctor: Though primarily for Windows, using a similar tool on another device like a PC can sometimes identify network issues that could affect app connectivity on your phone.

Check Security and Firewall Settings

1. Router Security Settings: Security settings on your router can sometimes block devices from communicating. Access your router settings to ensure no devices are being blocked.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,