Cant get my HP Envy Photosmart 7855 to print on new computer running windows 11

[Thom0202]

I am able to print a test page but I cannot print PDF or Word and excel documents.

[Raj_05]

Hi @Thom0202,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing difficulties with your HP Envy Photosmart 7855 printer on your new computer running Windows 11. Here are a few troubleshooting steps you can try to resolve the issue.

• Ensure printer connectivity: Make sure your printer is properly connected to your computer via USB or over the network if it's a wireless printer. Check the cables and connections to ensure they are secure.
• Update printer drivers: Visit the official HP website and search for the latest drivers for your HP Envy Photosmart 7855 printer. Download and install the drivers specifically designed for Windows 11.
• Run Windows Update: Go to the Windows Update settings on your computer and check for any available updates. Install any pending updates, including driver updates, which may address compatibility issues.
• Remove and reinstall printer: Open the "Settings" app on your Windows 11 computer, then go to "Devices" and select "Printers & scanners." Find your HP Envy Photosmart 7855 printer in the list and click on it. Choose "Remove device" to uninstall the printer. Afterward, click on "Add a printer or scanner" and follow the prompts to reinstall the printer.
• Disable firewall or antivirus: Temporarily disable any firewall or antivirus software you have installed on your computer. Sometimes, these security programs can interfere with the printer's connection or cause issues with printing.
• Check printer settings: Ensure that the HP Envy Photosmart 7855 is set as the default printer in the Windows settings. Also, verify that there are no print jobs stuck in the printer queue.
• Restart printer and computer: Power off your printer, unplug it from the power source, wait for a few minutes, and then plug it back in. Restart your computer as well. Sometimes, a simple restart can resolve connectivity or software conflicts.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support