Cant get past "finishing connections"

[MelHiro]

I am beyond frustrated now and apparently I too have the issue of not getting pass the "finishing connection" issue. I have been on the **bleep** phone all afternoon with HP support and they keep saying my connection is on WPA3 when it wasnt it was always on WPA2. I even put my network on 2.4ghz. and its still getting stuck. WHY wont HP accept that its the printer and not my **bleep** connection???

[ferRX · Accepted solution]

Hi @MelHiro 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=G7K8_3pgnMQ&ab_channel=CopyPrintScan

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[MelHiro]

Thank you for replying. But the problem is fixed. Do you wanna know what fixed it? 

I was on the phone with an HP support person. We were using a camera. and for 5 hours couldnt fix it at all. They blamed my router saying it was WPA 3. This turned out to be a lie. There was nothing wrong with the internet. During my first call with them I told them "look ive just purchased a new blank ink cartridge" should I put that in first?". Their response was "no we will try and clear the other issues first then we will deal with the cartridge later". Well, after I got angry with them because business hours were closing, they still blamed my router connection saying it was WPA 3 when it was in fact WPA2 they didnt even believe the screenshot I showed them!!!! so I decided to try and fix it myself and this time i decided I would put in the ink cartridge. And it *&^%$# fixed it!!!!! Im going to call HP tomorrow and lay a complaint!!

[ferRX]

Thank you for providing more information about the solution, and is great news to hear that you fixed.

Sorry for the issues you were having during initial setup.

I am just a volunteer posting answers on my own time.

Best regards, 😇

ferRX.