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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Cant install Drivers for Laserjet pro mfp m176n (fatal error...

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10-05-2017 03:18 AM
Hi! Tried to install drivers for my mfp, but always got a fatal error. Searching internet for that problem i learned that its kinda win 10 one of updates problem, cause they made something with driver certificates. I tried many soluthions but i always got errors. Even latest downloaded from hp drivers, when i tried to install them manualy given me an error "printer driver is incompatible with a policy that blocks nt4.0 drivers". I tried to disable that politic in gpedit.msc, that not helps. Tried to disable secure boot in bios, that not helps too... and many other tries. So dont no what to do with this, pls help.
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10-05-2017 12:06 PM
Hi,
Please follow the steps below to resolve such an error:
**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.
1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to delete reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference
Please let me know the results,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
10-05-2017 12:06 PM
Hi,
Please follow the steps below to resolve such an error:
**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.
1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to delete reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference
Please let me know the results,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
12-11-2017 09:33 AM
Dear Sir,
I carefully followed the procedure you indicated to install the Color Laserjet pro MFP m176n printer.
- I have modified the registry of Windows 10 adding the key https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
- I renamed the W64x86 driver to old as shown.
- I restarted the PC.
- I reinstalled the printer with "Color_LJPro_MFP_M176_full-slution_15321", but it was "fatal error"
Please give me instructions, thank you.
12-12-2017 10:53 AM
Dear Sir,
I carefully followed the procedure you indicated to install the Color Laserjet pro MFP m176n printer.
- I have cleaning all errors into registry with WiseRegCleaner
- I stopped the printer spooler service
- I renamed the W64x86 driver to old as shown.
- I restarted the PC.
- I reinstalled the printer with "Color_LJPro_MFP_M176_full-slution_15321",
but it was a new "fatal error"
For the change some printer related policies, as you tell, I did not understand how I should update the registry as indicated in point 3 of your instructions and how I should use the address https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
Please give me instructions, thank you.
Sergio Panizzoli
12-15-2017
02:18 AM
- last edited on
12-15-2017
09:56 AM
by
kevin-t
Dear Sir, Can I kindness receive a reply to my two post relative to install the printer color lasejet pro mfp m 176 n with valide istructions to avoid the "fatal error"?. I tank you. Aracoeli (Sergio Panizzoli: [Personal Information Removed])