-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Cartridge Authentication - Cannot connect to Internet

Create an account on the HP Community to personalize your profile and ask a question
02-09-2019
02:25 AM
- last edited on
02-09-2019
08:41 AM
by
rick-s
same here. just bought a hp ljm118 with the same notification. no internet connection. but printing on the network works; even eprint!! and there is no internet connection..
I have a macbook coz windows sucks in my opinion
Solved! Go to Solution.
Accepted Solutions
02-12-2019 07:25 AM
A warm welcome to HP Support Community!
Updating the printer firmware may resolve the issue, you may use the steps available here to update the printer firmware.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
02-12-2019 07:25 AM
A warm welcome to HP Support Community!
Updating the printer firmware may resolve the issue, you may use the steps available here to update the printer firmware.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee