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‎09-02-2020 09:03 AM

HP Recommended
Product: Acer Aspire
Operating System: Microsoft Windows 10 (64-bit)

Hello, I Co-Pastor of mine gave HP Deskjet 1515 printer he bought from Middle East. I live in the Philippines. I am continually using original inks (Ink ADvantage 650). When the Cartridge went out, I was looking for Ink Cartridge but the saleman gave me INK ADVANTAGE 678 (both tri color and black). He said that it is also compatible with 1515. 

 

However, I was about to replace my ink cartridge, the printer showed me 'INCOMPATIBLE INK CARTRIDGE" warning.. What should I do? 

Thanks 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-02-2020 11:07 AM

HP Recommended

Hi,

You must contact HP Support in the Philippines to reset the printer:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...

 

Make sure the printer is connected to a Windows or a Mac computer and a full set of genuine and in-warranty HP 678 Black and Tri-Color cartridges.

 

Be sure to clearly describe that you moved with the printer from another country and have genuine in-warranty HP cartridges, for that you are entitled to get support, although your printer is not under warranty.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎09-02-2020 11:07 AM

HP Recommended

Hi,

You must contact HP Support in the Philippines to reset the printer:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...

 

Make sure the printer is connected to a Windows or a Mac computer and a full set of genuine and in-warranty HP 678 Black and Tri-Color cartridges.

 

Be sure to clearly describe that you moved with the printer from another country and have genuine in-warranty HP cartridges, for that you are entitled to get support, although your printer is not under warranty.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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