Case No. Pending, Nobody Making Contact, Cannot Proceed with Setup etc

[shaunm1963]

Hi, I have a Case No. [Personal Information Removed]- I'm still still awaiting someone to contact me. Unable to set up NEW 2710e printer (S/N ******* and register it for Instant Ink, because the 'system' is still trying to re-enrol my older (now defunct) 2710e printer (S/N *******). I need to have the old unit erased from the system, and have the new unit reset as suggested by the initial and only contact I spoke with yesterday. Eventually the starter inks in the new unit will run out, and i cannot enrol for Instant ink as the system is still trying to RE-ENROL the older unit. And the HP contact options keep returning a Service Temporarily Unavailable notice!!!!! It's as if everyone has gone home and HP HQ is empty! Can anyone help? Thanks

[sandytechy20]

@shaunm1963 

Welcome to the HP support community.

I understand that you are trying to set up the printer, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers