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‎12-28-2019 10:23 AM

HP Recommended
Product: Macbook
Operating System: macOS 10.15 Catalina

Ever since updating to Catalina i can not print from my computer, my computer can not find the printer or anything. Is it the whole 32 and 64 bit thing i have read so much about, and when will there be an update that supports this again? At this rate my next printer is not an hp

1 REPLY 1

‎12-31-2019 04:05 AM

HP Recommended

Hi @jesse17

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

To better assist you - 

 

1.) Are you getting any error message? 

2.) What's the exact model name of the printer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

All the print driver software for HP printers available right now has been updated with 64-bit compatibility. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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