Certifcate on HP print

[Djelissa95]

Hello ,

When I try to print a mmessage says that a New certificate has been detected do toi accept it ?

When I click yes, it keeps on showing the message on and on. What Can I do ?

[ShlomiL · Accepted solution]

Hi,

Try clearing the HP app data and check for any difference, be aware that any printer will need to be reconfigured on the HP App  tap, as well as any custom settings such as tiles customization.

From your mobile device settings select Apps and then HP App.

Under Storage select Clear Data.

Power off the printer and allow it 2 minutes, then turn it on and allow the wireless connection to establish, till the wireless light becomes solid lit.

Now re-add the printer into the HP app and try printing.

Shlomi.