Change Paper Size on Printer Display HP9010 Series

[JHR84]

I have a HP9018 (9010 Series). When I pull out the paper tray a message should appear in the display on the printer to modify the paper size and/or paper type or to keep the same settings. This window rarely, if ever, appears, so when I go to print from my MacBook Air I get an error message about mismatch on paper size.

This is not happening on my HP9012 - same series printer and same MacBook Air. 

Any idea how to fix this issue? Thank you.

[Dragon-Fur]

@JHR84 

Welcome to the HP Community Forum.

Same series -- I would think the stubborn 9018 should behave in about the same manner as does the 9012. 

Perhaps the sensor is slightly less sensitive on the 9018?

?

Try leaving the tray open a bit longer and / or grab the stack of paper, move the stack a bit, settle back into place, close the tray.

AND / OR

Use the Embedded Web Server (EWS) to check / adjust / modify your Tray and Paper Settings.

EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent: 

• No Size?  Select “Custom”  Note:  If “Custom” is not available in EWS, check the Printer Control Panel in Modify
• Advanced section (Model Dependent) > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9018 All-in-One Printer 

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[JHR84]

The mechanical attempts (shaking the tray, removing/reloading paper, etc.) still don’t work. However, the EWS digital solution worked right away . Thank you for the suggestion. 

[Dragon-Fur]

@JHR84 

You are welcome.

Glad it was easily solved.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"