Change country /region on my printer - HP Deskjet 3050 All-in-One Printer - J610a

[NTSrikanth]

How do I change the country / region on my HP Deskjet 3050 All-in-One Printer - J610a.

I moved from UK to India and I want to use the printer here.

[Anand_Andy · Accepted solution]

Hi @NTSrikanth,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

 We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[ZSTAR]

I have the same issue.  I have moved from the US to the UK.  Please help.  My printer is an HP Envy 5055.

[Anand_Andy]

Hi @ZSTAR,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

 We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[ZSTAR]

When clicking the link to the private message in your post above, a webpage with this message appeared:

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

Return to my original page

Please help.  I'm eager to access your reply stop that I can re-configure my printer.  Thank you again.

[Anand_Andy]

@ZSTAR,

Thank you for your response, check if you are able to access the private message using a different browser. 

Keep me posted.

[ZSTAR]

Originally I had attempted to access using Safari.  Subsequent to your suggestion, I tried Chrome.  I received the same message. "You do not have sufficient privileges for this resource or its parent to perform this action."  Please help.  Also, I'm happy to provide my email address for you to send the instructions directly.

[Anand_Andy]

@ZSTAR,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Tezzuk]

I'm sorry I really can't work this chanel of communication out.

I can't see a private message and who is @ZSTAR please? 

Regards

Tezzuk