Change country /region on my printer

[MV_O]

Issue on DeskJet Advantage 3636 (3630 Series).

Moved from China to Brazil and need to change printer region due to incorrect cartridge error. Tried creating a case file #, but I'm getting a "Error 400 Bad Request" error when selecting the product - tried manual and automatic selection, same error.

Need the instructions to change printer region.

Thanks!

[Jay_G24]

Hi @MV_O,

I'd like to help!

I understand you moved and the printer is not is accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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