cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
DJRMewzique
New member
2 1 0 0
Message 1 of 4
126
Flag Post

Change default scan source from Automatic Document Feeder to Flatbed Glass

HP Recommended
Photosmart 7525
Microsoft Windows 10 (64-bit)

Hi,

I very rarely use the Automatic Document Feeder and almost every time is start HPScan is comes up with the ADF selected. How do I reset the defaults so that Flatbed Glass will come up selected.  I don't get why it keeps trying to scan from the feeder when I pretty much only use the flatbed.

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
30,633 30,562 1,467 1,547
Message 2 of 4
Flag Post
HP Recommended

@DJRMewzique

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 
Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow the steps from the link: Click here
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
DJRMewzique
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

You really thought I didn't exhaust ALL my basic options before posting here?

 

Of course I tried that already.  I did ALL the basic, normal things before coming here.  And nothing has worked.  50% of the time I hit scan on my printer, it tries to scan from the feeder for no reason.  And then I have to open the app to scan instead.

 

So, if someone can offer a solution beyond the obvious ones I would have clearly and obviously already tried, that would be helpful.

Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
30,633 30,562 1,467 1,547
Message 4 of 4
Flag Post
HP Recommended

@DJRMewzique

Thank you for posting back. 

 

Let's try these steps to resolve the issue: 

 

Root level uninstall and reinstall printer drivers: 

  • Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device. 
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer-related folders & files. 

To reinstall, click here.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation