Change ink cartridge in officejet 100 mobile printer

[A11trucker]

My officejet 100 won't allign cartridges in slot ro change them.  Whats the fix?

[zoey7886]

@A11trucker, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your alignment issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Officejet 100 printer is not aligning the cartridges in the slot or allowing you to change them, try the following troubleshooting steps:

1. Check for Obstructions

• Open the printer cover and check for any paper jams, dust, or debris blocking the cartridge carriage.
• If you see anything stuck, carefully remove it.

2. Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 2-3 minutes and then plug it back in.
• Turn it on and check if the carriage moves properly.

3. Manually Move the Cartridge Carriage

• Open the cartridge access door and try gently pushing the cartridge carriage from side to side.
• If it is stuck, do not force it—move it gently.

4. Reset the Printer

• Remove both cartridges from the printer.
• Unplug the power cord while the printer is still on.
• Wait for 60 seconds, then plug it back in and turn it on.
• Reinstall the cartridges and check if they align properly.

5. Clean the Cartridge Contacts

• Take out the cartridges and gently wipe the copper contacts on them with a lint-free cloth slightly dampened with distilled water.
• Let them dry before reinserting.

6. Update or Reinstall Printer Drivers

• If the issue persists, ensure your printer firmware is up to date.
• Go to HP’s official website and download the latest drivers for your HP Officejet 100.  

Let me know if it helps!

Take care, and have an amazing day!  

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Regards,