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‎07-08-2023 08:30 AM

HP Recommended
Product: HP ENVY 6020 All-in-One Printer
Operating System: Microsoft Windows 7 (32-bit)

My recent printer was brought from Hong Kong. And I am now in United Kingdom.

Can you chagne the region of my printer to U.K. so that I can use HP305 ink cardridge later on ?

 

Thank you.

Category:
1 REPLY 1

‎07-11-2023 08:58 AM

HP Recommended

@PumppumpKo 

 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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