Change paper size from I phone

[Lynmae]

I have a hp printer 3830  and a I 14 phone.when trying to print a picture it  goes to 9x 11 won’t let me change paper size to a 4x 6 very frustrating 

[Dragon-Fur]

@Lynmae 

Welcome to the HP Community --

Consider:

Change the paper size / type detected in the printer before you open the content to be printed.

Tray and Paper

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Printer - Specifications

Printer Specifications for HP OfficeJet 3830, DeskJet 3830, 5730 All-in-One Printers

Read Section Paper Handling

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Printer  - Load Paper

Load the paper into the intake tray according to the instructions in the User Guide - Pages 7-8

One of the steps that might be missed is the step to alert the printer right after (new) paper is loaded into the tray.

If your printer is not correctly detecting the paper loaded in the tray, check / Adjust the paper size and type.

True -- The paper types listed in EWS (or the printer control panel) might not exactly match the paper types available in the application / software (Preferences).   Choose whatever seems to be a closer match for paper type.

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Printer - Tray and Paper

This printer is one of those models that supports a top loading intake tray.

While generally workable, this mechanism does require the paper be loaded "just right".

Unsupported papers -- and perhaps even those supported -- might balk, stick, or hang up in a dirty printer.

Depending on the printer model, the information might be checked on the touch-screen Printer Control Panel.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Notes

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touch display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

General Example - EWS - Tray and Paper

Retain_Printing_Preferences_20

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Printer  - Job Submission

Example - HP Smart - Mobile - iOS / iPadOS - Photo Print

Optional Transform > Resize & Move

Print Options

HP_Smart_Mobile_Image_Print_Resize-Move_9

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References / Resources

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet 3830 All-in-One Printer series  

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