Change region on my Officejet 3830

[mjfrances]

I bought my HP OfficeJet 3830 printer in the US and I moved to Europe. The user manual says that I should be able to use a 63 US cartridge or a 302 Europe cartridge, but when I bought th 302 it didn't work. I read in the Printers Knowledge Base that the only way to solve it is to start a new thread and asking for help resetting the regionalization of my printer.

[Rainbow23]

Hi @mjfrances,

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I understand you have moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I have sent you a private message with reset instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.