Changed ISP and being asked for username and password I don't remember setting.

[geast1]

I changed my ISP and trying to connect my printer to my new Wi-Fi router.  I am being asked to provide a username and password I don't remember setting up.

[Bernard42]

              Hello spirit1,

Do this:

Reset the printer

Reset the printer to recover from printer errors or failures.

1.      If your printer has a rechargeable battery, remove it.

2.      With the printer turned on , disconnect the power cord from the printer.

3.      Unplug the power cord from the power source.

4.      Wait 60 seconds.

5.      Reconnect the power cord to a wall outlet and to the printer.

Note:

HP recommends plugging the printer directly into a wall outlet.

6.      Turn on the printer to complete the reset.

Perform an alignment

Align the printheads or cartridges in your printer when you replace them, to improve print quality, or to clear an alignment error.

1.      Make sure paper is loaded in the input tray.

2.      Open the HP Smart app, and then click the printer image.

3.      Click Print Quality Tools , and then select Align or Align Printheads .

4.      If prompted by the software or printer control panel to scan the Alignment Page, follow the instructions on the page to complete the alignment.

If the alignment issue persists, continue with the steps and perform an alignment after each one.

Check your ink cartridges

Incorrectly installed ink cartridges or low ink levels can result in poor print quality or errors.

1.      Check ink levels.

o       From the printer control panel: Look for an ink drop, a cartridge icon, or an Ink Levels menu.

o       From the HP Smart app: Open the HP Smart app. Estimated ink levels display on the Home screen.

o       Ink Tank, Smart Tank, DeskJet GT printers: Look at the ink tank windows on the printer. Most printers with ink tanks have a minimum fill line.

2.      Open the ink cartridge access door, and then wait for the carraige to stop moving.

3.      Remove each cartridge from the printer. Make sure to hold each cartridge by the sides.

4.      Remove any protective tape that might be on the cartridges.

CAUTION:

Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, an ink system failure, and a failed electrical connection.

5.      Check for and remove any obstructions around the printer carriage.

6.      Replace any cartridges that are low or out of ink. If you have an ink tank printer, make sure each ink tank is filled to the minimum fill line.

7.      Reinstall the cartridges into their correct slots, and then make sure they are firmly seated.

8.      Close the ink cartridge access door.

Print a Print Quality Diagnostic report

Use a Print Quality Diagnostic report to check if the printhead or ink cartridges need to be cleaned or if there is an alignment issue.

1.      Load plain white paper in the tray.

2.      Print a Print Quality report.

o       Printers with a touchscreen or menus: On the printer control panel, open the Settings

or Setup menu, touch Tools or Reports , and then touch Print Quality Report or similar.

o       Printers without a touchscreen or menus: Open the HP Smart app, and then click the printer image. Click Printer Reports , and then select Print Quality Report .

3.      If there are ink defects on the page, replace the corresponding cartridges.

Clean the printheads or ink cartridges

Use an automated cleaning tool in the HP Smart app or on the printer control panel to resolve errors, improve print quality, or remove streaks, smudges, or lines that display on printouts.

·       Printers with a touchscreen or menus: From the Settings , Setup , or Tools menu, select the option to clean the printheads or cartridges.

·       Printers without a touchscreen or menus: Open the HP Smart app, and then click the printer image. Click Print Quality Tools , and then select the option to clean the printheads or cartridges.

After the cleaning, evaluate the printout. You might need to clean the printheads or cartridges more than once.

·       Click on yes button to say thanks

·       Click on the button Accepted Solution if the question is answered

·       Please contact me to inform me of the resullt

            Best regards,

[geast1]

You did not address how to reset the username and password that I don't ever remember setting up.  I got a new internet service provider and router, and I can't change the printer's Wi-Fi network settings without unlocking the printer, which requires me to enter a username and password.  I don't remember setting up a username and password on the printer, so I can't unlock the printer to change networks.

[Bernard42]

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on , disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

Note:

HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

• Click on yes button to say thanks
• Click on the button Accepted Solution if the question is answered
• Please contact me to inform me of the resullt

             Best regards,

[Bernard42]

          Hello spirit1,

If my first solution doesn't work, try this one:

I appreciate your efforts to try and resolve the issue. You might have to reset your EWS login credentials.

Let's try these steps to resolve the issue:

Perform a power reset:

Turn on the printer, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on , disconnect the power cord from the rear of the printer.

Wait at least 30 seconds.

Plug back the power cable straight to a wall outlet and printer without any surge protector.

Turn on the printer.

Restore Network Defaults to factory settings:

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for five seconds. If this fails try the next method.

While holding the power button, press and hold the black copy button and the resume button at the same time until the spinning wheel appears on the display.

Login to the EWS page with the default credentials and change the password.

Username: admin

Password: "leave it blank"

• Click on yes button to say thanks
• Click on the button Accepted Solution if the question is answered
• Please contact me to inform me of the resullt

             Best regards,