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HP Recommended
Microsoft Windows 10 (64-bit)

Its a HP Envy 4502. Changed computer and lost operating disk. Now can only copy . Cant scan to computer etc. Is there any way around this? Thanks.

1 REPLY 1
HP Recommended

@Ironside01 

 

Welcome to the HP English Community --

 

No more discs, but the Full Feature Software is available for your Windows 10 OS as a download.

 

The version is not terribly new but it's fine and will restore your ability to print and scan (HP Scan).

 

 

Ask if you need help to (re)install the full driver.

 

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP ENVY 4500 e-All-in-One Print and Scan Driver and Accessories 

 

After the software is installed, Restart the computer and sign in.

 

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

 

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_15Programs_and_Features_Printer_Desktop_Icons_15

 

 

=========================================

 

What else?

 

Your printer and your Windows 10 Operating System support the HP Smart application.

 

The app is optional -- use it or not.

 

It's a clever app - worth a look, at least.

 

True - HP Smart cannot make your older printer "smarter" -- the application can make use of some of the printer can do.

 

Ask if you want to know how to do something specific.

 

An older Example - HP Smart - Home Menu

HP_Smart_Win_Main_Menu_5HP_Smart_Win_Main_Menu_5

 

================== =====================

Message Content References

 

 

HP Smart - Windows - Application - Details / How-to / FAQ / NOTES

 

HP Smart is an application that supports print and scan for PDF and Photos / Images.

The app is available in the Microsoft Store

OR (same thing)

Open the Homepage / Support Website for your printer

Category Software & Drivers > Section Install HP Smart app to complete setup and support

 

Instructions...

>>> How to Use >>> HP printer setup (HP Smart app)

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

 

NOTES: 

  • Read the Terms of Use document to understand the conditions of using HP Smart products.  For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
  • Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
  • If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
  • Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
  • Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
  • HP Smart requires that you sign into the application using your HP Account credentials.
  • When working through a Browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
  • Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
  • “Share” to email – Before using Share, add your sender email address to the standard Windows Mail application (not New Outlook).

 

  • Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
    •  FAQ examples
      • What are the requirements to use the HP Smart app? (OS version requirements)
      • Which printers are compatible with the HP Smart app?
      • Why do I need to sign in or create an account to use the HP Smart app features?
      • Which languages does the HP Smart app support?
    • Older versions of the HP Smart app no longer support the required login feature.
    • Update the application to the latest version to access / use HP Smart

 

Help Here:  Unable to download and install the HP Smart printer app

and

Check / Update  >> Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 4502 e-All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.