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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Changed computer and lost operating disk . So cant scan to c...

Create an account on the HP Community to personalize your profile and ask a question
10-28-2024 05:05 PM
Welcome to the HP English Community --
No more discs, but the Full Feature Software is available for your Windows 10 OS as a download.
The version is not terribly new but it's fine and will restore your ability to print and scan (HP Scan).
Ask if you need help to (re)install the full driver.
>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<
HP ENVY 4500 e-All-in-One Print and Scan Driver and Accessories
After the software is installed, Restart the computer and sign in.
Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable
Or
HP Scan Assistant shortcut > Manage Scan to Computer > Enable
Example - Windows - Full Feature Software - Installed
Programs_and_Features_Printer_Desktop_Icons_15
=========================================
What else?
Your printer and your Windows 10 Operating System support the HP Smart application.
The app is optional -- use it or not.
It's a clever app - worth a look, at least.
True - HP Smart cannot make your older printer "smarter" -- the application can make use of some of the printer can do.
Ask if you want to know how to do something specific.
An older Example - HP Smart - Home Menu
HP_Smart_Win_Main_Menu_5
================== =====================
Message Content References
HP Smart - Windows - Application - Details / How-to / FAQ / NOTES
HP Smart is an application that supports print and scan for PDF and Photos / Images.
The app is available in the Microsoft Store
OR (same thing)
Open the Homepage / Support Website for your printer
Category Software & Drivers > Section Install HP Smart app to complete setup and support
Instructions...
>>> How to Use >>> HP printer setup (HP Smart app)
>>> Terms of Use >>> HP Smart – formally HP Connected – Services Terms of Use
NOTES:
- Read the Terms of Use document to understand the conditions of using HP Smart products. For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
- Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
- If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
- Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
- Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup. Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
- HP Smart requires that you sign into the application using your HP Account credentials.
- When working through a Browser to access HP Smart, be sure you have Cookies enabled. If cookies are enabled and you are having trouble, clear Cache and Cookies. And / Or … Try a different Browser – assign that Browser as the Default. (Note: Chrome not working? Use / Assign a different default Browser.)
- Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed. For example, full driver provides access to Shortcuts and Printing Preferences.
- “Share” to email – Before using Share, add your sender email address to the standard Windows Mail application (not New Outlook).
- Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
- FAQ examples
- What are the requirements to use the HP Smart app? (OS version requirements)
- Which printers are compatible with the HP Smart app?
- Why do I need to sign in or create an account to use the HP Smart app features?
- Which languages does the HP Smart app support?
- Older versions of the HP Smart app no longer support the required login feature.
- Update the application to the latest version to access / use HP Smart
- FAQ examples
Help Here: Unable to download and install the HP Smart printer app
and
Check / Update >> Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP ENVY 4502 e-All-in-One Printer
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People who own, use, and support HP devices.
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