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Locked

‎03-09-2023 11:47 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have printers set up utilizing the website and changing the ip address to a static IP.  I can now print to the printer.  But the message to go to an HP website for support is still locked on the main screen, and I can not get to any menus.  Is there a way to resloved this?

Category:
1 REPLY 1

‎03-13-2023 12:43 AM

HP Recommended

Hi @JesseBIII 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Kindly refer to the steps on this link to restore printer, thereafter trying the steps again and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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