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‎05-08-2022 01:51 AM - last edited on ‎05-10-2022 06:16 AM by Retired

HP Recommended
Product: HP Color Laser MFP 178nwg
Operating System: Microsoft Windows 10 (64-bit)

I've recently bought the color laser printer "HP Color Laser MFP 178nwg". Now I want to add the printer in the HP Smart App with the "claim code". But I cannot find the claim code. I've printed the "Network configuration report" page and all other internal test pages, but they do not contain the "claim code". Where can I find the claim code?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-11-2022 08:29 AM

HP Recommended

@Matthias87

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

The printer is not enabled with web services, so there is no option to print a claim code or enable web services.

Also, the EWS username by default is admin and the password is the same.

 

Refer to the article Mobile printing solutions for HP printers- https://support.hp.com/us-en/document/ish_2843711-2427128-16

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

ECHO_LAKE
I am an HP Employee

View solution in original post

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1 REPLY 1

‎05-11-2022 08:29 AM

HP Recommended

@Matthias87

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

The printer is not enabled with web services, so there is no option to print a claim code or enable web services.

Also, the EWS username by default is admin and the password is the same.

 

Refer to the article Mobile printing solutions for HP printers- https://support.hp.com/us-en/document/ish_2843711-2427128-16

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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