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‎11-20-2020 08:41 AM

HP Recommended
Product: Laser Jet MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

The latest firmware has ruined my printer and there is no tech support available. The printer is in a constant reboot cycle with a 79 Service error. How do we get this fixed?

Category:
3 REPLIES 3

‎11-20-2020 08:57 AM - edited ‎11-20-2020 09:05 AM

HP Recommended

Yeah, its a thing now. 

You should be able to downgrade your printers firmware 
If your printer is connected to the network, disable all network features and connect it via USB
Before continuing be sure to check if disconnecting any network connections stops the reboot issue

First in the printer :

1. Settings -> Service -> Laserjet Update -> Manage Updates -> Allow Downgrade -> YES
2. Settings -> Service -> Laserjet Update -> Manage Updates -> Check Automatically -> OFF

On the PC:
3. download 20200612 update 
4. Open the update, choose your printer and update the printer
5. Check after updating if the settings in point 1. and 2. are left as you set them.

Just a electronics enthusiast trying to fix everything.
If this reply was helpful, click on the "yes" below to let others know. 🙂
If i solved your problem, please mark your thread solved:)

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‎11-20-2020 04:38 PM

HP Recommended

I got Failure with error 1392; Corrupted and unreadable What to do now?

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‎12-16-2020 01:12 AM

HP Recommended

You dont have the real firmware. Try another one

Just a electronics enthusiast trying to fix everything.
If this reply was helpful, click on the "yes" below to let others know. 🙂
If i solved your problem, please mark your thread solved:)

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