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‎04-02-2021 09:37 AM

HP Recommended
Product: Color LaserJet Pro MFP M281fdw

Has anyone had issues with the Color Laser Jet Pro MFP M281fdw powering down and then not being able to auto start?  The power button on the front does nothing.  I have to unplug the printer for a few minutes and then it will power up. 

Category:
1 REPLY 1

‎04-05-2021 09:02 AM

HP Recommended

@EricRode, Welcome to the HP Support Community!

 

I understand the printer does not power on using the power button. Check for any damage to the button.

 

Perform the steps mentioned in this document - Printer Does Not Turn On

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

 

If the issue persists, I'm afraid this could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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