• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-02-2023 02:58 PM

HP Recommended

Initial setup went fine but all of a sudden my

new printer will not print. I tried to uninstall on my

mac and iPhone with hp smart app and then reinstall but neither device is able to find the printer to reinstall. Please help. 

1 REPLY 1

‎07-04-2023 09:33 PM

HP Recommended

Hi @alb8740,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Are you getting any errors?

 

Try restarting your router and allow it a moment or two to restart, once your internet connection returns be sure to restart the printer too, and try again.

 

Note: if you may have multiple access points (extenders, repeaters, mesh, etc), be sure to restart all network devices before restarting the printer.

 

You may refer to the documents below for further assistance. 

 

For HP printer setup (Apple AirPrint for iPhone, iPad)

For HP Smart printer setup and account registration errors

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.