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‎05-11-2024 05:09 AM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer

When I print documents with Color selected, the documents always print in Black and White

1 REPLY 1

‎05-13-2024 08:54 AM

HP Recommended

Hi @Jimi4Jesus ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand your HP Envy 4520 All-In-One Printer is consistently printing documents in black and white despite selecting color printing, there might be a few reasons behind this issue. Here's a step-by-step troubleshooting guide to help you resolve it:

 

  • Check Ink Levels: Ensure that the color ink cartridges in your printer have enough ink. Low ink levels can cause the printer to default to black and white printing.
  • Printer Settings: Verify the printer settings on your computer or device. Sometimes, the default settings may be set to black and white. Open the printer preferences or properties dialog when printing a document and make sure that the color option is selected.
  • Driver Update: Ensure that you have the latest printer driver installed on your computer. Outdated drivers can sometimes cause printing issues. You can download and install the latest drivers from the HP website. Software and Drivers for HP ENVY 4520 All-in-One Printer series
  • Color Management Settings: Check the color management settings in your printing software. Make sure that it's configured to print in color.
  • Printer Firmware Update: Sometimes, printer firmware updates can resolve printing issues. Check if there are any firmware updates available for your HP Envy 4520 printer and install them if necessary.  Update the firmware on an HP printer
  • Test Print: Print a test page directly from the printer. Most printers have a built-in function to print a test page. This will help you determine if the issue is with the printer itself or with the computer.
  • Reset Printer: Try resetting the printer to its default settings. This can often resolve various printing issues. Refer to the printer's user manual for instructions on how to reset it.

 

Refer to this document: HP ENVY 4520 All-in-One Printer series User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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