Color printing is no longer showing as a preset

[joni0702]

I have an HP Envy 6065e printer which I am using with a MacBook Air.   Operating system is Sonoma.  Under presets I no longer have an option for color printing. I tried printing a document in Word for Mac and the color portion printed in black. I used to be able to print in color. I recently did a computer update and am wondering if that is what caused this issue. Any way to rectify this? 

[A_Gayathri · Accepted solution]

Hi @joni0702,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you're experiencing with the color printing preset disappearing on your HP ENVY 6065e All-in-One Printer after updating to macOS Sonoma could indeed be related to the recent update. Here are steps to help you resolve the issue:

1. Check Printer Settings:

• Open a document or any file you want to print.
• Go to File > Print.
• In the print dialog box, click on the Show Details button (if available) to expand the print settings.
• Look for a Color or Quality setting, which might be under a dropdown like "Layout" or "Printer Features."
• Ensure that the Color option is selected instead of Black & White.

2. Update or Reinstall Printer Drivers:

• Sometimes, macOS updates may affect printer drivers.
• Go to System Settings > Printers & Scanners.
• Select your HP ENVY 6065e and click on the - button to remove the printer.
• Restart your Mac.
• Re-add the printer by clicking the + button, and select your printer from the list.
• During this process, macOS should automatically download and install the latest compatible drivers for your printer.

3. Reset the Printing System:

• Go to System Settings > Printers & Scanners.
• Right-click (or Control-click) on the list of printers on the left, and select Reset printing system.
• This will remove all printers from your system, so you'll need to add them back afterward.
• Re-add your HP ENVY 6065e as described above.

4. Check HP Smart App:

• If you use the HP Smart app, open it and check for any updates.
• Ensure the app is updated and configured correctly.
• Sometimes, managing print settings through the HP Smart app can restore missing presets.

5. Try Printing from Another Application:

• Sometimes the issue might be specific to a particular application, like Microsoft Word.
• Try printing a color document from another app, such as Preview or Safari, to see if the color option appears there.

6. Update macOS and HP Software:

• Ensure your macOS and HP software are fully updated. You can check for macOS updates via System Settings > General > Software Update.
• Also, check for any firmware updates for your HP printer.

7. Manual Color Adjustment:

• If the color option is still missing, you can try manually adjusting the settings in the print dialog. Look under Printer Features or a similar section to force the printer to use color.

Refer to this document: HP ENVY 6065e All-in-One Printer User manual

No black ink, wrong colors, other print quality issues
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[joni0702]

@Gaya1239 - thank you so much. This worked perfectly. Thank you for the detailed instructions.

[A_Gayathri]

HI @joni0702,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support