Color printing is not working

[Pal34]

Suddenly my HP OfficeJet Pro (715 refused to print with color, although my color cartriges are full.

I made ajustment and cleaning runs witout success.

[1603harry]

Hi @Pal34 

If your HP OfficeJet Pro printer is refusing to print in color despite having full color cartridges, you can try the following steps to resolve the issue:

1. Verify Print Color Settings:

   • Windows:

     • Open Printers & Scanners from your computer’s settings.
     • Click on your printer and select Printing preferences.
     • Navigate to the Paper/Quality tab and ensure that Color is selected.

   • HP Smart App:

     • Open HP Smart on your device.
     • Choose Print Documents or Print Photos.
     • On the preview screen, click More settings.
     • Ensure Color is selected under Color mode.

2. Install Full Software and Drivers:

   • Download and run HP Easy Start from HP’s Setup page.
   • Follow the instructions to select Full Software and Drivers for installation.
   • Ensure you complete all setup instructions.

3. Reinstall the Driver:

   • Remove the existing printer driver from your computer.
   • Download the latest driver from the HP Software and Driver Downloads page.
   • Install the driver and check the printer settings again.

4. Check HP Smart App:

   • Make sure the HP Smart app is updated to the latest version.
   • Double-check all color settings within the app to ensure they are correctly set.

I hope this helps!

Regards

1603HARRY