Color problem with Color Laser Pro MFP M283fdn

[humpybong]

I am having a problem printing in color.   Only printing in black, noting I do makes it print in color.

Have reloaded install program but still no color.

Can you help?

Thanks

Barry

[Nal_NR]

Hi @humpybong,

Welcome to the HP Support Community. 

I'd like to help!

If you have performed all the steps from this document and still having issues then either the cartridge is faulty or the printer needs to be checked.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[humpybong]

All completed but no change.

I was able to print in color a document, but I think Windows 11 update caused this problem.

Just not sue which update so I can remove it.

[Nal_NR]

Hi @humpybong,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Repairatrooper]

It may be as simple as Windows playing with the driver setup. On your PC, go to control panel>devices and printers and right click on the icon for your printer and select "printer properties" from the drop down menu. Then click on the device settings tab and scroll down until you see device type and change it from auto or monochrome to color.

[humpybong]

Tried that but I do not have the tabs you mentioned.

Many thanks anyway

[Treeko]

Hi @Repairatrooper 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing cartridge/toner issues with HP Printer.

To isolate the issue, I would request you to elaborate the defect you are referring to.

Meanwhile, you can perform the steps mentioned in this video link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[humpybong]

Finally got it to print in colour.  Tried everything suggested but did not work.

Uninstalled and reinstalled printer, uninstalled windows update and then noticed that printer was showing up twice.

One as MFP282-284 and one as MFP 283.

Deleted 292-284 and just set up the 283 as default printer and after a reboot of PC and printer all worked fine.

Many thanks for all help I received.