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Message 1 of 2
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Flag Post

Computer is connected to internet. Envy 5530 won't accept connection.

HP Recommended
Envy 5530
Microsoft Windows 10 (64-bit)

Envy 5530 will print off sd card or internet, but not letters or emails from computer. "Device will not accept connection." I've spent all morning loading setup files. Nothing works. Customer service impossible to access. I even called sales, 20 minute wait, said he'd help, waited 15 minutes and gave up.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Morocco1

 

Welcome to the HP support community.

 

Restore the printer settings to defaults

  1. From the screen on your printer, navigate to Setup.
    HP Envy setup screen
  2. Tap Tools.
    HP envy setup screen with tools selected
  3. Tap Restore Defaults.
    HP envy setup tools with restore factory defaults selected
  4. Tap Yes.
    HP envy restore factory defaults
  5. The printer will restart.
  6. Once restarted, your printer will have been reset to factory default settings.

Connect the product with the Wireless Setup Wizard

1. Write down your network name (SSID) and WEP key or WPA passphrase.

2. Start Wireless Setup Wizard. a. From the Home screen, touch the Wireless icon, and then touch Settings. b. Touch Wireless Setup Wizard.

3. Connect to wireless network. ● Select your network from the list of detected networks.

4. Follow prompts.

5. Install software.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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