Computer says driver is unavailable. Office Jet Pro 8130e

[booksellerlady]

My computer went through an update and this notice has appeared ever since and printer won't print. Computer says driver is unavailable. Office Jet Pro 8130e

[Hawks_Eye · Accepted solution]

Hi @booksellerlady 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like the update may have caused a driver conflict with your HP OfficeJet Pro 8138e. Here’s how to resolve the issue:

 

Restart Your Printer and Computer

• Power off both devices, unplug them for 60 seconds, then turn them back on.

Check Printer Connection

• If using USB, try a different port.
• If using Wi-Fi, ensure the printer is connected to the same network as your computer.

Update or Reinstall the Printer Driver

• Visit HP’s official driver page and download the latest driver for your printer.
• Install the driver and restart your computer.

Manually Install the Driver via Device Manager

• Open Device Manager > Printers.
• Right-click your printer and select Update Driver.
• Choose Browse my computer for drivers and point it to the downloaded driver folder.

Run HP Print and Scan Doctor (For Windows Users)

• Download and run HP Print and Scan Doctor to diagnose driver-related problems.
• Get it here.

If the issue persists, let me know what happens, and I’ll guide you further!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye