Computer won't recognize printer

[mlg8ts]

Purchased HP 6870 Printer 4 years ago. The computer (PC) would never recognize the printer, despite mutliple installs,  from downloads to supplied CD. However, I had a laptop that would recognize it and print to it. I thought the printer was the problem, so I just bought the OfficeJet Pro 8710.  Same song, second verse - the computer will not recognize the printer, but a laptop will. I used the Setup Wireless Wizard on the 8710 - it connected to it just fine and created an IP address. The software on the 8710 is more sophisticated - after not finding the printer, it asks for an IP address, which I gave it. It then recognized it (sort of) and gave some cautionary statements about functionality. However, it didn't recognize it when I went to print from it. It was configurable when i purchased a USB printer cable and hard wired it to the computer. Call the computer company - they have no clue why it won't recognize the printer and said to email HP support. Any help?

[Jeet_singh]

@mlg8ts,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues related to HP Printer. Don't worry I'll do my best to help you with this.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score. You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you.

This definitely looks like an issue with the software/driver conflict. In this scenario, I would suggest you try to do a root level uninstall and then install the printer software.

If the issue persists, you can uninstall the printer and install it using Windows built in drivers.

If nothing works, then I would suggest the next step would be to uninstall the printer and then create a new user account. Restart the computer and then login to the new user account and then install the printer and check. Let's start off one by one.

Let’s try to fix this issue by doing a clean install. Follow the steps mentioned below:
 

·         First, unplug the USB cable from the printer if present.

·         Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.

·         Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

·         Restart your computer.

·         Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.

·         Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

·         Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".

·         Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says, “Unknown device”.

·         Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.

·         Under print server properties, go to drivers - remove any entry there as well.

·         Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

·         Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.

·         Now restart your computer again.

·         Open the Run window again, type “services.msc” and press ok to get services window.

·         Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

·         Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

·         Repeat the same exercise on “Function Discovery Resource Publication” as well.

·         Now click on this link:  https://support.hp.com/us-en/drivers(Please enter the product number and then select the right Operating system and version of Windows before downloading and installing the printer software).

·         Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

If you are still facing the issues to remove the driver, then try using a 3rd party software removal applications like "Revo uninstaller" or "Wise" to completely remove the programs.

If the issue persists, I would suggest here is to Uninstall the printer drivers and then try installing the Windows built-in drivers for the printer.

Simply turn on the printer and connect the USB cable from the printer to the PC. The drivers will be installed in 2-3 minutes. Go to Control panel - Devices and printers to check the printer entry and make it as default printer if needed.

Check http://hp.care/2nxKJv8 for additional instructions.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,