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‎05-24-2020 10:45 AM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (32-bit)

My printer was printing fine the other day, about 2 days ago. Haven't used it in a day or two. Went to use it this morning after updating my Hp Pavillion Saturday to WIndows 10 it hasnt printed correctly. Can't even get my laptop to connect to my printer anymore. Been at it for 3.5 hours trying to reinstall my printer. Can't even get past that part. Did a diagnostic on my printer and says something about Proxy server being disabled can this be the cause? I even unplugged my printer and went a step further by restoring it to factory settings. Still nothing please help my business is down until I can get my printer working or go buy a new one.

1 REPLY 1

‎05-31-2020 04:51 PM

HP Recommended

@googlingjess95

 

Welcome to HP support community.

 

Run Wireless setup Wizard to connect the printer to the wireless connection:

1. From the printer control panel, touch (Wireless).

2. Touch ( Settings .

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard.

5. Follow the display instructions to complete the setup.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and run printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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