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‎08-18-2020 10:36 AM

HP Recommended
Product: Photosmart D110a
Operating System: macOS 10.15 Catalina

Hi! I have an old Photosmart D110a that I haven't used in years. I'm trying to set it up with a new Mac and I'm totally lost. I only have black ink, no color cartridge, and really don't want to buy one but the only thing I can get the printer to say is "print cartridge missing or not detected." Since I can't seem to navigate away from this to wifi setup, I'm having trouble connecting the printer to the computer - when I go to add a printer nothing comes up, so I don't think the printer is on wifi. Can someone please help with this? Thank you!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-21-2020 09:31 AM

HP Recommended

@skmed, Welcome to the HP Support Community!

 

As per the message on the printer screen, you will have to insert both the ink cartridges in the printer for it to work. Once done, you will be able to bypass this error to connect the printer to the wireless network.

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎08-21-2020 09:31 AM

HP Recommended

@skmed, Welcome to the HP Support Community!

 

As per the message on the printer screen, you will have to insert both the ink cartridges in the printer for it to work. Once done, you will be able to bypass this error to connect the printer to the wireless network.

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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