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HP Recommended
Photosmart D110a
macOS 10.15 Catalina

Hi! I have an old Photosmart D110a that I haven't used in years. I'm trying to set it up with a new Mac and I'm totally lost. I only have black ink, no color cartridge, and really don't want to buy one but the only thing I can get the printer to say is "print cartridge missing or not detected." Since I can't seem to navigate away from this to wifi setup, I'm having trouble connecting the printer to the computer - when I go to add a printer nothing comes up, so I don't think the printer is on wifi. Can someone please help with this? Thank you!

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