Connect printer to IPhone hotspot

[TTG2468]

Printer will not sync up w phone or computer using my mobile hotspot.  I believe I have tried every option but a no go.  Any suggestions?

[A_Gayathri]

Hi @TTG2468 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to connect your HP ENVY 6455e All-in-One printer to your iPhone hotspot, please follow these steps carefully:

1. Verify Your Hotspot Settings

• Ensure your iPhone hotspot is on and working properly. Check if your iPhone is connected to the internet and sharing that connection.
• Confirm that your hotspot settings (SSID, password) are correct and simple (avoid using special characters). If needed, reset the hotspot.

2. Ensure Your Printer Supports Wi-Fi Direct

• The HP ENVY 6455e should support wireless connectivity like Wi-Fi Direct, which allows devices to connect directly to the printer without needing a traditional Wi-Fi router. Make sure the printer is in Wi-Fi Direct mode by enabling it on the printer's control panel or settings menu.

3. Set Printer to Connect to Hotspot

• Using the printer’s control panel:
  • Go to the Wi-Fi setup menu.
  • Choose Wi-Fi Direct or Wireless Setup Wizard.
  • Select your iPhone’s hotspot from the list of available networks.
  • Enter your hotspot password when prompted.

4. Connect the iPhone to Printer via HP Smart App

• Install the HP Smart app on your iPhone if you haven’t already. Ensure your iPhone is connected to the same hotspot network.
• Open the HP Smart app and tap on Add Printer.
• The app should detect the printer once the hotspot connection is established.
• Follow the app’s instructions to complete the connection.

5. Manually Add Printer in Settings

• If the HP Smart app doesn’t detect the printer, you can manually add the printer through the iPhone’s Wi-Fi settings:
  • Go to Settings > Wi-Fi on your iPhone.
  • Look for your printer’s Wi-Fi Direct network (it may look like “HP-Print-” followed by numbers).
  • Connect to this network, and then open the HP Smart app or the AirPrint option to print directly.

6. Troubleshooting

• Restart all devices: Restart the printer, iPhone, and your hotspot feature.
• Forget and reconnect the hotspot: Go to your iPhone’s Wi-Fi settings and "forget" the printer's network, then reconnect.
• Update firmware and app: Ensure that the printer’s firmware and the HP Smart app are up to date. Sometimes connection issues can be fixed with updates.

I hope this helps. 

Take care and have a good day.

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