Connecting ENVY 7100 to Mac Notebook

[LVR1]

While attempting to set up wifi connection for new ENVY 7100 printer to Mac Notebook, everything went well until the step where HP software needed to download into computer. After loading about 2/3 of the way, it stopped, and a message popped up stating software could not be downloaded because it could not be connected to the wifi.

This was our second attempt at trying this. Yesterday, when we got to the same point, our wifi crashed, and all our devices were thrown off wifi.

Any suggestions?

[MKazi]

@LVR1

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

I understand that you have an ENVY 7155 All In One printer and are unable to install it wirelessly. During installation, it states that the printer could not be connected to the network. I appreciate the steps you have performed and have certainly done a good job.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

Let us restore the network default settings. The below steps will help:

Then run the wireless setup wizard on the printer by following the below steps:

Now, please reset the printing system in the Mac OS.

I sincerely hope this fixes the issue. Please feel free to let me know how it goes. Good luck! 🙂