Connecting Printer to Wireless Network

[Brenda1433]

Upgraded Shaw modem and am trying to reconnect HP wireless printer with new network settings. Wifi wizard set up is unable to connect printer.  Suggested problem may be the MAC address filtering on my wireless router.  How do I access my router to either add my printer's MAC address or disable MAC address filtering?

[Kumar0307]

Hi @Brenda1433

Welcome to the HP Support Community. I'd be happy to assist you.

If MAC address filtering is enabled on the router and you need help to add the printer on the 'allow' list, please contact your Internet service provider.

On the printer screen, go to Setup > Network > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Hope this helps! Keep me posted. 

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