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‎11-18-2023 08:44 AM

HP Recommended
Operating System: Other

I have bought a new hp envy 6020e printer. The printer has connected to my home WiFi network, but when I  try to connect my devices via the hp smart app., the printer is not seen. I have tried with three devices (all Android) with not success. Cab anyone advise me on how to overcome this problem.

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1 REPLY 1

‎11-21-2023 12:43 PM

HP Recommended

Hi @Blackdog7,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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