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Locked

‎02-03-2017 08:01 AM

HP Recommended
In use existing port there are a list of different ports for example: USB port 001.

Which should I use?
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‎02-03-2017 08:32 AM

HP Recommended

Hi @Ryan_93

 

Try the USB port.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎02-03-2017 08:35 AM

HP Recommended

It is updating as we speak. It has been updating for about 15 minutes now.

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‎02-03-2017 08:38 AM - edited ‎02-03-2017 08:39 AM

HP Recommended

Hi,

 

Are the Windows 8.1 updates (OS, not the printer updates) current?

 

We've seen cases where it took a long time, primaily because the network is slow.

 

If you're connected wirelessly, might want to consider using an ethernet cable for the PC until the printer is setup?

 

Just some suggestions.

 

Thanks.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
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‎02-03-2017 08:58 AM

HP Recommended

There are no updates available for the OS.

 

I will try a wired connection.

 

It will not let me close the update menu for the printer. 

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‎02-03-2017 12:05 PM

HP Recommended

The update worked. It is installing the printer, but has been as last hour.

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‎02-03-2017 09:22 PM

HP Recommended

HI,

 

Any chance that the USB cable is defective?

 

Did the install finally succeed?

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎02-04-2017 02:29 PM

HP Recommended
The install is complete and printer is working. Thanks for your help.
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‎02-04-2017 02:30 PM

HP Recommended
Fixed
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‎02-04-2017 05:27 PM

HP Recommended

Hi @Ryan_93,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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